Terms of Service

Service Provider

Chinese Word Up

Website: chinesewordup.com

Email: hello@chinesewordup.com

Services Provided

• Interactive learning tools (toolkits)
• Discord community access
• Weekly Live Q&A sessions
• Learning resources and guidance
• VIP 1-on-1 coaching (separate purchase)

Membership Types and Pricing

Payment and Refunds

• One-time payments: Single charge
• Monthly subscriptions: Charged monthly, cancel anytime
• Refund policy: 7-day money-back guarantee
• Contact for refunds: hello@chinesewordup.com

Intellectual Property

All teaching content, tools, and materials are owned by Chinese Word Up. Students may use content for personal learning only. You may not share, resell, or publicly distribute our content.

User Responsibilities

• Provide accurate registration information
• Do not share your account with others
• Respect community guidelines in Discord
• Use content for personal learning only

Service Changes

We reserve the right to modify or update service content. Price changes do not affect Founding Members (price locked forever). We will notify users of major changes.

Account Termination

Users may cancel subscriptions anytime. Accounts violating these terms may be terminated.

Disclaimer

We provide quality teaching resources but cannot guarantee exam results. IGCSE exam performance depends on many factors. Our tools are supplementary learning resources.

Dispute Resolution

For any disputes, please contact hello@chinesewordup.com first. We commit to resolving issues through friendly discussion.